ANA CROWNE PLAZA KOBE

Stipulation

Scope of Application

Article 1

  • Contracts for Accommodation and related agreements to be entered into between this Hotel and the Guest to be accommodated shall be subject to these Terms and Conditions. Any particulars not provided for herein shall be governed by laws and regulations and/or generally accepted practices.
  • Should the Hotel enter into a special contract with the Guest, insofar as that special contract does not violate any laws, regulations or generally accepted practices, the special contract shall take precedence over the provisions of these Terms and Conditions.

Application for Accommodation Contracts

Article 2

  • A Guest who intends to make an application for an Accommodation Contract with the Hotel shall notify the Hotel of the following particulars:
    1. Name of the Guest(s)
    2. Date of accommodation and estimated time of arrival
    3. Accommodation Charges (based, in principle, on the Basic Accommodation Charges listed in the Attached Table No. 1)
    4. Other particulars deemed necessary by the Hotel.
  • Should a Guest request, during his stay, an extension of the accommodation beyond the date in subparagraph (2) of the preceding paragraph, it shall be regarded as an application for a new Accommodation Contract at the time such request is made.

Conclusion of Accommodation Contracts, etc.

Article 3

  • A Contract for Accommodation shall be deemed to have been concluded when the Hotel has duly accepted the application as stipulated in the preceding Article. However, the same shall not apply where it has been proved that the Hotel has not accepted the application.
  • When a Contract for Accommodation has been concluded in accordance with the provisions of the preceding paragraph, the Guest is requested to pay an accommodation deposit, fixed by the Hotel, within the limits of Basic Accommodation Charges covering the Guest's entire period of stay (3 days when the period of stay exceeds 3 days) by the date specified by the Hotel.
  • The deposit shall be first used for the Total Accommodation Charges to be paid by the Guest, then secondly for the cancellation charges under Article 6 and thirdly for the reparations under Article 18 as applicable, and the remainder, if any, shall be refunded at the time of the payment of the Accommodation Charges as stated in Article 12.
  • When the Guest has failed to pay the deposit by the date as stipulated in Paragraph 2, the Hotel shall treat the Accommodation Contract as invalid. However, the same shall apply only in the case where the Guest is thus informed by the Hotel when the period of payment of the deposit is specified.

Special Contracts Requiring No Accommodation Deposit

Article 4

  • Notwithstanding the provisions of Paragraph 2 of the preceding Article, the Hotel may enter into a special contract requiring no accommodation deposit after the Contract has been concluded as stipulated in the same paragraph.
  • In the event that the Hotel has not requested the payment of a deposit as stipulated in Paragraph 2 of the preceding Article and/or has not specified the date of the payment of the deposit at the time the application for an Accommodation Contract has been accepted, it shall be treated as if the Hotel has accepted a special contract as prescribed in the preceding paragraph.

Refusal of Accommodation Contracts

Article 5

  • The Hotel may not accept the conclusion of an Accommodation Contract in the following cases:
    1. When the application for accommodation does not conform with the provisions of these Terms and Conditions.
    2. When the Hotel is fully booked and no room is available.
    3. When the Guest seeking accommodation is deemed liable to conduct himself in a manner that will contravene the laws or act against the public order or good morals in regard to his accommodation.
    4. When the Guest seeking accommodation is an organized crime group ("Boryokudan"), a member of an organized crime group ("Boryokudan-in"), a person related to an organized crime group, or any type of unlawful group.
    5. When the Guest seeking accommodation is a company or an organization, which is directly or indirectly managed by Boryokudan or a Boryokudan-in.
    6. When the Guest seeking accommodation is a corporate customer, of which a board member is deemed a Boryokudan-in.
    7. When the Guest seeking accommodation annoys other guests.
    8. When the Guest seeking accommodation threatens violence, uses threats, extortion or makes an unreasonable or coercive request to the Hotel or a staff member. Or when the Guest seeking accommodation makes an unreasonable request which is deemed significantly unfair or when he/she is deemed a person who has previously acted in such a manner.
    9. When the Guest seeking accommodation can be clearly detected as carrying an infectious disease.
    10. When the Hotel is unable to provide accommodation due to natural calamities, dis-functioning of the facilities and/or other unavoidable causes.
    11. When the provisions of Article 10 of the "Hyogo Prefecture Municipal Ordinance in enforcing the Law with regard to Hotel Business" are applicable.

Right to Cancel Accommodation Contracts by the Guest

Article 6

  • The Guest is entitled to cancel the Accommodation Contracts by notifying the Hotel.
  • Should the Guest cancel the Accommodation Contract in whole or in part due to causes for which the Guest is liable (except in the case when the Hotel has requested the payment of the deposit during the specified period as prescribed in Paragraph 2 of Article 3 and the Guest has cancelled before payment), the Guest shall pay cancellation charges as listed in the Attached Table No. 2. However, should a special contract, as prescribed in Paragraph 1 of Article 4 be in effect, the same shall apply only when the Guest is informed of the obligation for payment of the cancellation charges in case of cancellation by the Guest.
  • In the case when the Guest does not appear by 8:00 pm on the accommodation date (2 hours after the expected time of arrival if the Hotel has been notified) without an advance notice, the Hotel may regard the Accommodation Contract as being cancelled by the Guest.

Right to Cancel Accommodation Contracts by the Hotel

Article 7

  • The Hotel may cancel the Accommodation Contract under any of following cases:
    1. When the Guest is deemed liable to conduct and/or have conducted himself in a manner that will contravene the laws or act against the public order and good morals in regard to his accommodation.
    2. When the Guest can be clearly detected as carrying any infectious disease.
    3. When the Guest is an organized crime group ("Boryokudan"), a member of an organized crime group ("Boryokudan-in"), a person related to an organized crime group, or any type of an unlawful group.
    4. When the Guest is a company or an organization, which is directly or indirectly managed by Boryokudan or a Boryokudan-in.
    5. When the Guest is a corporate customer, of which a board member is deemed a Boryokudan-in.
    6. When the Guest significantly annoys other guests.
    7. When the Guest threatens violence, uses threats, extortion or makes an unreasonable or coercive request to the Hotel or a staff member. Or when the guest seeking accommodation makes an unreasonable request which is deemed significantly unfair or when he/she is deemed a person who has previously acted in such a manner.
    8. When the Hotel is unable to provide accommodation due to natural calamities and/or other causes of force majeure.
    9. When the provisions of Article 10 of the "Hyogo Prefecture Municipal Ordinance in enforcing the Law with regard to Hotel Business" are applicable.
    10. When the Guest does not observe prohibited actions such as smoking in bed, mischief to the fire-fighting facilities and other promotions of the Use Regulations stipulated by the Hotel (restricted to particulars deemed necessary in order to avoid the causing of fires.)
  • Should the Hotel cancel the Accommodation Contract in accordance with the preceding paragraph, the Hotel shall not be entitled to charge the Guest for any future services during the contractural period which he has not received.

Registration

Article 8

  • The Guest shall register the following particulars at the Front Desk of the Hotel on the day of accommodation:
    1. Name, age, sex, address and occupation
    2. Except Japanese, nationality, passport number, port and date of entry in Japan
    3. Date and estimated time of departure
    4. Other particulars deemed necessary by the Hotel
  • Should the Guest intend to pay his Accommodation Charges prescribed in Article 12 by any means other than Japanese currency, such as traveler's cheques, coupons or credit cards, these credentials shall be shown in advance at the time of the registration prescribed in the preceding Paragraph.

Occupancy Hours of Guest Rooms

Article 9

  • The Guest is entitled to occupy the contracted guest room of the Hotel from 3:00 pm to 12:00 noon of the following day. However, in the case when the Guest is accommodated continuously, the Guest may occupy it all day long, except for the days of arrival and departure.
  • The Hotel may, not withstanding the provisions prescribed in the preceding Paragraph, permit the Guest to occupy the room beyond the time prescribed in the same Paragraph. In this case, extra charges shall be paid as follows:
    1. Up to 3 hours: one third of the room charge
    2. Up to 6 hours: one half of the room charge
    3. More than 6 hours: room charge in full

Observance of Use Regulations

Article 10.

  • The Guest shall observe the Rules and Regulations established by the Hotel, which are posted within the premises of the Hotel.

Business Hours

Article 11

  • The business hours of the main facilities, etc. of the Hotel are as follows, and those of other facilities, etc. shall be notified in detail by brochures as provided, notice displayed at each place, service directions at guest rooms and others.
  • Service hours of the Front Desk, Cashier's Desk, etc.
    • Open 24 hours
    • Front Desk service: 24 hours
    • Exchange service: 24 hours
  • Operating times of F&B outlets;
    • LEVEL 36 “piazza” 11:30am - 2:30pm 5:30pm - 9:00pm
            “hiroba” 5:30pm - 9:00pm
            “36 degrees” 5:30pm - 11:00pm
    • SUZHOU 11:30am - 2:30pm 5:30pm - 9:00pm
    • KOBE NADAMAN 11:30am - 3:00pm 5:00pm - 9:30pm
    • KITANO 11:30am - 2:30pm 5:30pm - 9:00pm
    • TANKUMA KITAMISE 7:00am - 10:00am 11:30am - 3:00pm 5:00pm - 9:30pm
    • JIN 11:30am - 2:30pm 5:00pm - 9:30pm
    • THE TERRACE 6:00am - 11:00am 11:00am - 2:30pm 5:30pm - 10:00pm
      (Saturdays, Sundays and Public Holidays 6:00am - 11:00am 11:00am - 10:00pm)
    • THE LOUNGE 10:00am - 8:00pm
    • THE BAR 5:00pm - 0:30am
      (Saturdays, Sundays and Public Holidays 2:00pm - 0:30am)

    Operational hours are subject to change without prior notice.

  • Operating times leisure facilities “Last admission” are taken 60 minutes prior to closing time.
    • GYM *1 24 hours
    • INDOOR SWIMMING POOL *2 7:00am - 9:00pm
    • SAUNA BATH *2 11:00am - 10:00pm
      Operational hours are subject to change without prior notice.
      *1 No staff is available from 10:00pm until 7:00am. Please use your room key to open the door, and use the facility at your own risk.
      *2 Closed on the second Monday of every month except August and Public Holidays.
  • The business hours specified in the preceding paragraph are subject to temporary changes due to unavoidable causes. In such a case, the Guest shall be appropriately informed beforehand.

Payment of Accommodation Charges

Article 12

  • The breakdown of the Accommodation Charges, etc. that the Guest shall pay is as listed in the Attached Table No. 1.
  • Accommodation Charges, etc. as stated in the preceding paragraph shall be paid with Japanese currency or by any means other than Japanese currency such as traveler's cheques, coupons or credit cards recognized by the Hotel at the Front Desk at the time of the departure of the Guest or upon request by the Hotel.
  • Accommodation Charges shall be paid even if the Guest voluntarily does not utilize the accommodation facilities provided for him by the Hotel and are at his/her disposal.

Liabilities of the Hotel

Article 13

  • The Hotel shall compensate the Guest for the damage if the Hotel has caused such damage to the Guest in the fulfillment or the non fulfillment of the Accommodation Contract and/or related agreements. However, the same shall not apply in case where such damage has been caused due to reasons for which the Hotel is not liable.
  • The Hotel takes all possible measures to maintain the buildings fire fighting equipment. The Hotel is also covered by Hotel Liability Insurance for fire and/or other disasters.

Handling when unable to provide Contracted Rooms

Article 14

  • The Hotel shall, when unable to provide contracted rooms, arrange accommodation of the same standard elsewhere for the Guest insofar as practicable with the consent of the Guest.
  • When arrangement for other accommodation cannot be made, notwithstanding the provisions of the preceding paragraph, the Hotel shall pay the Guest a compensation fee equivalent to the cancellation charges. However, when the Hotel cannot provide accommodation due to causes for which the Hotel is not liable, the Hotel shall not be liable to compensate the Guest.

Handling of Deposited Articles

Article 15

  • The Hotel shall compensate the Guest for the damage when loss, breakage or other damage is caused to the goods, cash or valuables deposited at the Front Desk by the Guest, except in the case when this has occurred due to causes of force majeure. However, for cash and valuables, when the Hotel has requested the Guest to report its kind and value but the Guest has failed to do so, the Hotel shall compensate the Guest within the limits of JPY 150,000.
  • The Hotel shall compensate the Guest for the damage when loss, breakage or other damage is caused, through intention or negligence on the part of the Hotel, to the goods, cash or valuables which are brought into the premises of the Hotel by the Guest but are not deposited at the Front Desk. However, for articles of which the kind and value have not been reported in advance by the Guest, the Hotel shall compensate the Guest within the limits of JPY 150,000.

Custody of Baggage and/or Belongings of the guest

Article 16

  • When the baggage of a Guest is brought into the Hotel before his arrival, the Hotel shall be liable to keep it only should request have been accepted by the Hotel. The baggage shall be handed over to the Guest at the Front Desk at the time of his check-in.
  • When the baggage or belongings of the Guest are found left after his check-out, and the ownership of the article is confirmed, the Hotel shall inform the owner of the article left and ask for further instructions. When no instruction is given to the Hotel by the owner or when the ownership is not confirmed, the Hotel shall keep the article for 14 days, including the day it is found, and after this period the Hotel shall turn it over the nearest police station.
  • The Hotel's liability in regards to the custody of a Guest's baggage and belongings in the case of the preceding two paragraphs shall be assumed in accordance with the provisions of Paragraph 1 of the preceding article in the case of Paragraph 1, and with the provisions of Paragraph 2 of the same article in the case Paragraph 2.

Liability in regard to Parking

Article 17.

  • The Hotel shall not be liable for the custody of the vehicle of the Guest when the Guest utilizes the parking lot within the premises of the Hotel, as it shall be regarded that the Hotel simply offers the space for parking, whether the key of the vehicle has been deposited to the Hotel or not. However, the Hotel shall compensate the Guest for the damage caused through intention or negligence on the part of the Hotel in regard to the management of the parking lot.

Liability of the Guest

Article 18.

  • The Guest shall compensate the Hotel for the damage caused through intention or negligence on the part of the Guest.

ATTACHED TABLE OF CHARGES 1

Table of charges for lodging and miscellaneous expenses
[Regarding Item 1 of Article 2 and Item 1 of Article 12]

Total Amout to be paid by a Registered Guest Accommodation Charges (1) Basic Accommodation Charges (Room Charge or Room Charge + Breakfast Charge [when included in the basic room charge])
(2) Service Charge [(1)X10%]
Additional Charges (3) Food and Beverage Charges (excluding meals included in the Basic Accommodation Charges) and other relevant charges.
(4) Service Charge [(3)X10%]
Tax Consumption Tax

Notes:
In the event the relevant tax laws are modified, the latest modified version shall be applicable to all charges listed above.

ATTACHED TABLE OF CHARGES 2

Contracted Number of Guests Date when cancellation of Contract is Notified
No Show Accommodation Day 1 Day Prior to Accommodation Day 9 Days Prior to Accommodation Day 20 Days Prior to Accommodation Day
Individuals A Maximum of 8 rooms 100% 80% 20% - -

Cancellation Charge for Hotels (ref. Paragraph 2 of Article 6)

Remarks:

  • The percentage signifies the rate of cancellation charge to the Basic Accommodation Charges.
  • When the number of days contracted is shortened, a cancellation for the first day shall be paid by the Guest regardless of the number of days shortened.
  • Restrictions will apply for groups occupying 9 rooms or more. Group accommodation restrictions will be reviewed during contract signing.
  • Our busiest season including end of year, Christmas and New Year’s may include additional restrictions outlined in your contract.

Hyogo Prefecture Municipal Ordinance in enforcing the Law in regard to Hotel Business

Reasonable causes for refusal of accommodation

Article 10.

  • The reason which are stipulated in Section 3, Article 5 in the Hotel Business Law are as follows:
    1. When the Guest seeking accommodation is deemed to be unable to afford to pay for the accommodation.
    2. When the Guest seeking accommodation is deemed significantly unclean, and might annoy other guests and other people.
    3. When the Guest seeking accommodation is deemed drunk or dangerous, and might annoy other guests and other people.
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