Spa Guidelines


The Spa is a retreat for your mind, body and spirit. For the consideration of others, we request that visitors keep noise to a minimum.

  • Children are not allowed at the Spa unless they are having a treatment, accompanied by an adult.
  • We ask that you respect other guests' privacy by speaking softly.
  • Cellular phones and electronic devices are discouraged.


Please arrive at the spa wearing comfortable, light clothing. Disposable undergarments are available on request.


Advanced booking prior to your arrival is recommended to secure your preferred date and time of treatment. A credit card number is required at the time of booking for a confirmed appointment.


Please arrive at least 15 minutes prior to your scheduled treatment to avoid reduced treatment times. A late arrival will result in a shortened treatment to accommodate other guests fairly.

Spa Treatment Hours

The Spa opens from 12:00pm to 8:00pm daily. Operational hours are subject to change without prior notice.

Special Consideration

If you are pregnant, you may wish to avoid booking treatments that involve the use of essentials oils. Massages or stimulating treatments are not recommended during the first five months of pregnancy.
If you have high blood pressure, heart conditions, allergies, or other medical complications, we advise that you consult your doctor before signing up for any spa services. Please inform your therapist of any medical conditions.

Smoking And Alcohol

Smoking and the consumption of alcohol within the spa are prohibited. It is also advisable to avoid the consumption of alcohol or heavy meals prior to, or after any spa treatment.

Cancellation Policy

A 24-hour cancellation notice is required to help us re-schedule your appointment, subject to space availability. Any cancellation with less than 4 hours' notice will incur a 50% cancellation fee. A full fee will be imposed for a "no-show".


We recommend that no jewellery be worm at the spa. The management and staff accept no responsibility for the loss of money or valuables of any kind brought into the Spa premises.

Gift Certificates

Treat a friend or loved one by giving them an experience they will never forget. Gift certificates are available for use against any spa treatment or packages. Gift certificates are not refundable and must be presented at the time of treatment. Vouchers are valid for three months from date of issue.

Refund Policy

Treatment packages are non-refundable. Unused portions of the packages are non-transferable or non-exchangeable for another time.


We accept cash and all major credit cards. Payment may also be charged to the room. Prices are quoted in JPY and are inclusive of taxes. Prices are subject to change without prior notice.


The Spa treatments, services and/or facilities received or utilised at Angsana Spa ANA Crowne Plaza Kobe are intended for general purposes only and are not intended to be a substitute for professional medical treatment for any condition, medical or otherwise, that Guests may have. Guests will fully indemnify and hold Angsana Spa ANA Crowne Plaza Kobe, its holding company(ies), affiliates, subsidiaries, representatives, agents, staff and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees (on an indemnity basis), arising out of or in connection with the Spa treatments, services and/or facilities.