Internet Connection

Wireless Internet connection

You can now enjoy free wireless Internet access through your computer, tablets and smart phones.
Access points (SSID) and password information are available at the front desk and other facilities that offer wireless connectivity.


4F Main lobby
Casual dining "The Terrace"
Tea lounge "The Lounge"
Main bar "The Bar"
9F・10F・35F Banquet rooms and lobbies
11F Hotel members club "Shin-Kobe Club"
12F~37F All guest rooms (593 rooms)
37F Club lounge

Please note

  • This service is complimentary.
  • Due to the hotel building structure, internet service is limited to certain areas within the hotel.
  • The hotel is not able to provide any support setting up your personal computers and/or phones to receive wireless access.
  • We advise you to have updated security software to protect your computer and all other devices from information theft.
  • The hotel is not liable for any loss or damage to your devices because of unexpected trouble, emergency maintenance or suspension of service.

Rental laptop computers

Laptop computers are available to rent, for hotel room guests only.
*Please note that we have a limited number of rental laptop computers.
Rental fee JPY 1,000 / night