Questions about room reservations

Q1 - Where is the Front Desk?

The front desk is located on the 4th floor of the main lobby. The “Club Floor” desk, which services all guests staying on our club floor levels, is located on the 37th floor. This reception desk closes at 9:00pm. so, all club floor guests have the option of checking in using the main desk.
Check-in 3:00pm
Check-out 12:00pm

Q2 - What credit cards do you accept?

We accept Visa, JCB, American Express, Diners Club and Master.

Q3 - Is it possible to be put on a waiting list?

We do not offer a waiting list for any of our rooms.

Q4 - What are the”Club Floor”guest privileges?

We offer an exclusive “Club Floor” desk located on the 37th floor for check-in and check-out. You also have access to the “Club Floor” lounge, which is located on the same floor. Please inquire to learn more about our guest privileges.

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Q5 - Is it possible to buy a birthday cake or flower bouquet?

We can arrange for a homemade cake, champagne, and flowers upon your request. Please ask us for details when you make your reservation.

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Q6 - Is it possible for someone other than the guest to make a hotel payment?

Yes, however, all payments must be made prior to the guests arrival and can be done through a bank transfer. Please inquire for more details.

Q7 - Which restaurants serve breakfast?

Please find a list of restaurants that serve breakfast below..
4th Floor Breakfast : 6:00am – 11:00am casual dining “The Terrace” : Japanese & Western style food buffet (6:00am – 10:00am / Sat., Sun. and Holidays 6:00am – 10:30am), A la carte (6:00am – 11:00am)
5th Floor Breakfast : 7:00am – 10:00am Kyoto cuisine “Tankuma Kitamise ” : Japanese style breakfast
Room service – Breakfast : 6:00am – 11:00am Japanese or Western style breakfasts

Q8 - Can I get mileage points for my stay?

If you are already a “IHG Rewards Club” member or would like to become a member, your points can be changed to mileage through the Intercontinental Hotel Group programme.

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Q9 - Is it possible to send my luggage prior to my stay?

We accept luggage prior to your arrival., Please send all parcels and luggage to the address below.
Attention: Front desk at the ANA Crowne Plaza Kobe
1-Chome, Kitano-cho Chuo-ku
Kobe, 650-0002 JAPAN
Phone:+81 78 291 1121
【The following information must be written on all items】
, Name of the guest
, Date(s) reserved at the hotel

Restaurant Questions

Q1 - Is there a restaurant with a private dining room? Is there an extra charge for private rooms?

Private dining rooms are offered at “Suzhou”, “Kobe Nadaman” (34F), “Tankuma Kitamise” (5F) “The Terrace” and “The Bar” (4F). Some of the restaurants have an extra charge for private rooms. Please inquire.

Q2 - What are your lunch and dinner hours?

Lunch begins at 11:30am and dinner begins at 5:30pm Japanese restaurant “Kobe Nadaman”, Kyoto Cuisine “Tankuma Kitamise” begin dinner at 5:00pm

Q3 - Can I order a cake or a flower bouquet for a special occasion?

Based on your budget, restaurants can take requests for special occasions. Please inquire when you make your reservation.

Q4 - Hotel parking information

We have 650 parking places located on the 5th-8th floors of the hotel building. Each restaurant will validate your ticket based on the price of your check. Please request a validation when you pay your check. Guests who spend JPY 2,000 or more will receive a one hour validation and a check of JPY 5,000 or more will receive a three hour validation. If you come by a chartered bus, you will receive a 3 hour validation by dining at one of the restaurants. The parking fee after 3 hours is JPY 1,000 per hour.

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Q5 - Which restaurant has the most beautiful nighttime views of the city?

Restaurants and bars on the highest floors are; Restaurant & Bar “Level 36” located on the 36th floor, Chinese restaurant “Suzhou” and Japanese cuisine “Kobe Nadaman”, both located on the on 34th floor.
Dependent on your choice of restaurant, gorgeous views of Kobe or Osaka can be enjoyed.

Q6 - Do you serve kids meals? Do you offer a special dish for the”first-bite”(Okuizome) baby ceremony?

Kids meals are available at “Level 36”, “Suzhou”, “The Terrace”.
Special plates for the baby’s “first-bite”, or Okuizome ceremony are served at “Kobe Nadaman” and “Tankuma Kitamise”. Please ask the restaurant of your choice for details.

Q7 - May I dine without a reservation?

Open seating is on a first come basis. During busy periods, such as weekends and holidays, we strongly recommend a reservation.

Q8 - Do you have a restaurant that serves Kobe Beef?

We serve Kobe beef at teppanyaki “Kitano” (5F).

Q9 - Other special restaurant services

Kids under 5 years can eat for free at the “The Terrace’s” lunch or dinner buffet. This restaurant also has a special set price for guests over 65 years.

Hotel Room Questions

Q1 - Do all rooms offer a view?

All rooms offer either an east or west view of the city. If you would like further details on different views, please inquire when you make your reservation.

Q2 - Is it possible to request a specific floor or view?

The views vary based on the size of the room. We can’t confirm a request for a certain floor however, we can confirm a lower or higher floor when making a reservation.
* Please understand that certain accommodation plans or room types may not be eligible for special requests. Please inquire when you make your reservation.

Q3 - Do you have non-smoking rooms?

Non-smoking rooms are based on availability so, please indicate your preference when you make a reservation. Our non-smoking rooms Regular floors: 14th – 19th, 24th – 29th floors. Club floors: 31st and 32nd floor.

Q4 - Do you have Japanese (tatami) rooms?

The hotel offers a combination Japanese/Western style rooms. Combination rooms include a western living space and a tatami bedroom.

Q5 - Do you have a handicap accessible room?

The hotel apologizes for the lack of handicap accessible rooms. However, you can request a room that offers some of the features you may find in a typical handicap room.

Q6 - Do you provide a list of room amenities?

Please find a list of our amenities below.
Regular room amenities include : Shampoo, conditioner, body soap, toothbrush, comb, razor, shower cap and cotton swabs,
Regular room linens include : pajamas, slippers, 3 different sized towels and a hair dryer.
Club floor room amenities include :
Bathroom amenities (shampoo, conditioner, body lotion, bath & shower gel, body lotion, body soap) toothbrush, comb, razor, shower cap and cotton swabs.
Club floor linens include : Pajamas, slippers, bathrobe, 3 different sized towels and a hair dryer

Q7 - Does the hotel provide a list of additional amenities?

Please find a list of additional amenities below. Please note that there is a limited amount of amenities offered. Please request any additional items you may need when making your reservation. (You can request an iron and ironing board after your arrival.)

1) Iron, Ironing board, Go (Japanese board game)
2) Vase, Humidifier, Shower chair (used in the bathroom)
3) Shogi (Japanese chess), Full-length mirror, Trouser presser
4) Reading light, DVD player
5) Fax machine, Video player, Heater, Crib, Bed board
6) Negative ion hairdryer, Pillow (with a buckwheat chaff / with a half buckwheat chaff), blanket
7) LAN cable

Q8 - Do rooms offer Internet service?

Free Internet access is available from your computer with wireless LAN, tablets or smart phones. Hotel access points (SSID) and pin numbers are available at the front desk and hotel facilities with internet access.

Q9 - Who can I contact for items left in my room after checkout?

Please contact the ANA Crowne Plaza Kobe at +81 78 291 1121 for all items left in the room. We will help find and return anything you may have left behind.

Q10 - Do you rent cribs or bed guards?

There are a limited amount of cribs. Please request one when you make your reservation. The hotel does not supply bed guards.

Questions about Banquets and Meetings

Q1 - How do I make reservations?

To book event rooms please contact the event reservation service at +81 78 291 1143(Hours 9:00am – 6:00pm Sat., Sun., Holidays 10:00am – 6:00pm) or submit your inquiry via our homepage. Please have your date and number of guests available when you make your reservation.

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Q2 - How early do I need to make a reservation?

We accept reservations up to one day prior to your scheduled meeting. Reservations that include meals must be confirmed 10 days prior to the event. All rooms are subject to availability.

Q3 - Banquet and meeting room hours

Hours : 9:00am – 10:00pm for banquets and meetings.

Q4 - What type of rooms do you offer for parties and meetings?

We offer 15 rooms that range from our 2,000 ㎡ grand banquet room to our 26 ㎡ meeting room.

Q5 - Do any rooms offer a view?

We recommend the “Sky Banquet ” located on the 35F. It offers spectacular views 180m above sea level.

Q6 - How soon do I meet with your event team after my reservation is confirmed?

Your intitial meeting should be one month to two weeks prior to the event. Typically two meetings are sufficient to organize all details. Depending on the event, we can conduct meetings over the phone.

Q7 - Do you offer party or meeting packages?

We offer a variety of packages based on your budget. Our event team will help you achieve a successful event.

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Questions about the facilities and equipment

Q1 - Is there a Fitness center? What does the fitness center offer?

Our fitness center, “The Shin-Kobe Club” includes a gym, indoor pool, sauna and bath. Guests are welcomed to use this facility.

For more information

Q2 - Do you have a public bath?

We do not have a public bath in our facility. However, there is a sauna and a bath located in the fitness center.

Q3 - Are there vending machines?

There is no cigarette vending machines.

Q4 - Is there an ice maker?

We do not have ice makers. However, room service can deliver ice upon your request.

Q5 - Is there a convenience store nearby?

There are two convenience stores (Family Mart and Lawson) located a few minutes walk from the hotel. Gourmet City grocery store is located on the lower level. ( hours: 10:00am – 11:00pm).

Q6 - Where can I keep my valuables?

All rooms have a safe. Please give the front desk, located on the 4F, your larger items to be placed in the hotel safe.

Other Questions

Q1 - Do you rent wheelchairs?

We have a limited amount of wheelchairs that can be used only in the hotel. Please request a wheelchair when you make your reservation.

Q2 - Is there a handicap accessible restroom?

We have a handicap accessible restroom on the 4F located on the south side of the main lobby.

Q3 - Is there a handicap parking place?

There is a handicap parking space on the 5F of the parking garage. We do not accept requests to hold this spot.

Q4 - Do you rent strollers?

We do not have strollers.

Q5 - How can I send a fax to a guest?

Please send your fax to +81 78 291 1154. We ask that the name of the guest and the date(s) of stay be written on the fax.

Q6 - Is it possible to ship something from the hotel? What delivery company does the hotel use ?

The “Bell Desk” on the 4F can take care of your shipping requests. We use Yamato Transport Co., Ltd.

Q7 - Where can I purchase stamps?

“The Lobby Shop” (hours: 9:00am-7:00pm) and the front desk, both located on the 4F, sell stamps.

Q8 - Will the hotel and restaurants accept a guest with a guide or service dog?


Q9 - Hotel parking information

We have 650 parking spots on the 5th-8th floors of the hotel complex.

For more information

Q10 - Is it possible to bring a pet(s) ?

We do not allow pets. However, we can make an arrangement to board your pet(s) at a nearby hotel. Please let us know when you make your room reservation.

Book room
Book table