ANA CROWNE PLAZA KOBE

All rooms offer either an east or west view of the city. If you would like further details on different views, please inquire when you make your reservation.

The views vary based on the size of the room. We can't confirm a request for a certain floor however, we can confirm a lower or higher floor when making a reservation.
* Please understand that certain accommodation plans or room types may not be eligible for special requests. Please inquire when you make your reservation.

Non-smoking rooms are based on availability so, please indicate your preference when you make a reservation. Our non-smoking rooms Regular floors: 18th, 19th, 25th and 27th floors. Club floors : 31st (smoking, non-smoking on the same floor) and 32nd floor.

The hotel offers a combination Japanese/Western style rooms. Combination rooms include a western living space and a tatami bedroom.

The hotel apologizes for the lack of handicap accessible rooms. However, you can request a room that offers some of the features you may find in a typical handicap room.

Please find a list of our amenities below.
Regular room amenities include : Shampoo, conditioner, body soap, hand soap, tooth brush, comb, razor, shower cap and cotton swabs Regular room linens include : pajamas, slippers, 3 different sized towels and a hair dryer Club floor rooms include : Shampoo, conditioner, bath and shower gel, body lotion, body soap, hand soap, tooth brush, comb, razor, shower cap and cotton swabs Club floor linens include : Pajamas, slippers, bathrobe, 3 different sized towels and a hair dryer

For more information

We have ANA brand name pajamas and bathrobes for purchase at the "Lobby Shop" located in the main lobby on the 4th floor (hours : 9:00a.m. - 7:00p.m.). Some of our amenities can be purchased online.

Please find a list of additional amenities below. Please note that there is a limited amount of amenities offered. Please request any additional items you may need when making your reservation. You can request an iron and ironing board as an additional amenity prior to your arrival.

Electronic items: DVD player, fax machine, hair dryer (featured with negative air ionization), heater, humidifier, iron, ironing board, pant press, reading light and video player (without the recording feature)

Bedding Bed board, blanket, crib, pillow with a buckwheat chaff and a pillow with a half buckwheat chaff

Others Full-length mirror, Go (Japanese board game), LAN cable, shower chair for the elderly and handicapped, Shogun (Japanese chess) and vases

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All rooms are equipped with free high-speed Internet accessible through a LAN cable.

Please contact the ANA Crowne Plaza Kobe at +81 78 291 1121 for all items left in the room. We will help find and return anything you may have left behind.

The front desk is located on the 4th floor of the main lobby. The "Club Floor" desk, which services all guests staying on our club floor levels, is located on the 37th floor. This reception desk closes at 11:00p.m.. so, all club floor guests have the option of checking in using the main desk.
Check-in 3:00p.m.
Check-out 12:00p.m.

We accept Visa, JCB, American Express, Diners Club, Master and OMC Cards.

We do not offer a waiting list for any of our rooms.

We offer an exclusive "Club Floor" desk located on the 37th floor for check-in and check-out. You also have access to the "Club Floor" lounge, which is located on the same floor. Please inquire to learn more about our guest privileges.

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We can arrange for a homemade cake, champagne, and flowers upon your request. Please ask us for details when you make your reservation.

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Yes, however, all payments must be made prior to the guests arrival and can be done through a bank transfer. Please inquire for more details.

Please find a list of restaurants that serve breakfast below..
4th Floor Breakfast : 6:30a.m. - 11:00a.m. casual dining "The Terrace" : Japanese & Western style food buffet (6:30a.m. - 10:00a.m.), A la carte (6:30a.m. - 11:00a.m.)
5th Floor Breakfast : 7:00a.m. - 10:00a.m. Kyoto cuisine "Tankuma Kitamise " : Japanese style breakfast
Room service - Breakfast : 6:00a.m. - 11:00a.m. Japanese or Western style breakfasts

If you are already a "Priority Club" member or would like to become a member, your points can be changed to mileage through the Intercontinental Hotel Group programme.

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We accept luggage prior to your arrival., Please send all parcels and luggage to the address below.
【Address】
Attention: Front desk at the ANA Crowne Plaza Kobe
1-Chome, Kitano-cho Chuo-ku
Kobe, 650-0002 JAPAN
Phone：+81 78 291 1121
【The following information must be written on all items】
, Name of the guest
, Date(s) reserved at the hotel

Our fitness center, "The Shin-Kobe Club" includes a gym, indoor pool, sauna and bath. Guests are welcomed to use this facility.

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We do not have a public bath in our facility. However, there is a sauna and a bath located in the fitness center.

There are cigarette vending machines on the 4th, 5th and 10th floors.

We do not have ice makers. However, room service can deliver ice upon your request.

There are two convenience stores (Family Mart and Lawson) located a few minutes walk from the hotel. Gourmet City grocery store is located on the lower level. ( hours: 11:00a.m. - 11:00p.m. (weekday) 10:00a.m. - 11:00p.m. (Saturday, Sunday and holidays).

All rooms have a safe. Please give the front desk, located on the 4th floor, your larger items to be placed in the hotel safe.

"Yayoi" beauty salon is located on the 4th floor. This salon can provide makeup application and Kimono assistance.

We have a limited amount of wheelchairs that can be used only in the hotel. Please request a wheelchair when you make your reservation.

We have a handicap accessible restroom on the 4th floor located on the south side of the main lobby.

There is a handicap parking space on the 5th floor of the parking garage. We do not accept requests to hold this spot.

There are a limited amount of cribs. Please request one when you make your reservation. The hotel does not supply bed guards.

We do not have strollers.

Please send your fax to +81 78 291 1154. We ask that the name of the guest and the date(s) of stay be written on the fax.

The "Bell Desk" on the 4th floor can take care of your shipping requests. We use Yamato Transport Co., Ltd.

"The Lobby Shop" (hours: 9:00a.m.-7:00p.m.) and the front desk, both located on the 4th floor, sell stamps.

Yes.

We have 650 parking spots on the 5th-8th floors of the hotel complex.
To find our more information on parking

We do not allow pets. However, we can make an arrangement to board your pet(s) at a nearby hotel. Please let us know when you make your room reservation.

Private dining rooms are offered at "Suzhou", "Kobe Nadaman" (34th floor), "Tankuma Kitamise" (5th floor) "The Terrace" and "The Bar" (4th floor). Some of the restaurants have an extra charge for private rooms. Please inquire.

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We can help celebrate your engagement at "Suzhou", "Kobe Nadaman" (34th floor), or "Tankuma Kitamise" (5th floor) restaurants. For special meal requests and other inquiries, please contact the restaurant of your choice for details.

Lunch begins at 11:30a.m. and dinner begins at 5:30p.m. Japanese restaurant "Kobe Nadaman", Kyoto Cuisine "Tankuma Kitamise", Sushi "Akashi Kikusui" begin dinner at 5:00p.m.

Based on your budget, restaurants can take requests for special occasions. Please inquire when you make your reservation.

We have 650 parking places located on the 5th-8th floors of the hotel building. Each restaurant will validate your ticket based on the price of your check. Please request a validation when you pay your check. Guests who spend JPY 2,000 or more will receive a one hour validation and a check of JPY 5,000 or more will receive a three hour validation. If you come by a chartered bus, you will receive a 3 hour validation by dining at one of the restaurants. The parking fee after 3 hours is JPY 1,000 per hour.

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"Level 36", "Suzhou", and "Kobe Nadaman" offer incredible evening views of Kobe and Osaka.

Kids meals are available at "Level 36", "Suzhou" and "The Terrace".
Special plates for the baby's "first-bite", or Okuizome ceremony are served at "Level 36", "Kobe Nadaman" and "Tankuma Kitamise". Please ask the restaurant of your choice for details.

Open seating is on a first come basis. During busy periods, such as weekends and holidays, we strongly recommend a reservation.

"The Terrace", "The Lounge" (4th floor), "Kitano" and "Akashi Kikusui" (5th floor) are no-smoking restaurants.
Non-smoking seats are available at "Suzhou", "Kobe Nadaman" (34th floor) and "Tankuma Kitamise" (5th floor).
No-smoking seats are available at some of our other restaurants. Please inquire.

Restaurant & Bar "Level 36" is equipped to handle your special meal requests.

We serve Kobe beef at teppanyaki "Kitano" (5th floor).

Kids under 5 years can eat for free at the "The Terrace's" lunch or dinner buffet. This restaurant also has a special set price for guests over 65 years.

The cloakroom on the 9th floor will accept dresses for guests five days prior to the wedding. Please advise the names of both bride and groom when a dress in shipped or dropped off.

We have changing rooms for men and women on the 9th floor. The cloakroom will store any excess clothing during the ceremony. Cash, valuable items and food will not be accepted.

"Yayoi" beauty salon provides assistance. Contact number +81 78 291 1166 for further details.

Kimono assistance is available for JPY 7,350 for a Tomesode (a kimono for married women) and JPY 10,500 for a Furisode (a kimono for an unmarried women).
Hair prices start at JPY 4,200.
All prices include tax.
* Prices for hair may vary depending on the length and/or style of hair.

We have rental costumes available at "TAKAMI BRIDAL". Please call for more details at +81 78 222 5410.

Reservations are required to be made by the bride or groom. Please make your reservation when you know how many guests will be staying at the hotel. We recommend that you book in advance to avoid dates that may be sold out.

Please give your parking ticket to the cloakroom on the 9th floor for a six hour parking validation.
After the 6 hours, the charge will be JPY 200 per 30 minutes until 8:00p.m. and JPY 100 per hour between 8:00p.m. - 8:00a.m..
The daily parking fee is: JPY 1,600 (weekday) and JPY 2,400 (Saturday, Sunday and holidays).

Rentals are available for a Karaoke machine, piano, electronic organ and other musical instruments. With advance notice, the hotel can set up a computer and projector to help you with your entertainment. Please inquire for details.

The nursery, "Baby Room Pine Forest", is located on the 2nd floor at the Shin-Kobe Oriental Avenue. Please contact +81 78 242 2013 for more information.

To book event rooms please contact the event reservation service at +81 78 291 1146 or submit your inquiry via our homepage. Please have your date and number of guests available when you make your reservation.

We accept reservations up to one day prior to your scheduled meeting. Reservations that include meals must be confirmed 10 days prior to the event. All rooms are subject to availability.

Hours : 9:00a.m. - 10:00p.m. for banquets and meetings.

We offer 15 rooms that range from our 2,000 ㎡ grand banquet room to our 25 ㎡ meeting room.

We recommend the "Sky Banquet " located on the 35th floor. It offers spectacular views 180m above sea level.

Your intitial meeting should be one month to two weeks prior to the event. Typically two meetings are sufficient to organize all details. Depending on the event, we can conduct meetings over the phone.

We offer a variety of packages based on your budget. Our event team will help you achieve a successful event.

Please check terms and condition for events.